Mystery Shopping. Authentic Insights.

Experience the Secureguard Corporate Services difference. Our mystery shoppers in Sydney are trained to blend in seamlessly, providing you with authentic insights. Connect with us for an obligation-free quote, and understand your customer or competitor's customer journey today!

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1000+ Happy Clients

  • "Jason and his team of professionals are a valued asset and above all valued part of our team. Our relationship is much more than just purely another contractor. Jason’s team have our best interest at heart, and we greatly respect the quality of their work and the way they provide."

    Todd Garratt
  • "Worked with Jason and the boys at Secureguard for the last few years. Professional, reliable and on-the-ball. Very happy with the service provided."

    Rhyan O'Halloran
  • "Have had secureguard work at my venue for over 5 years now. The team is always professional and willing to accommodate short-notice changes. Would highly recommend."

    C A
  • "Secureguard delivered over and beyond. Great staff and management very friendly to talk to. Thanks, Secureguard for your services."

    Ashley Machin
  • "They are professionals. They have customer service. Calm to make decisions that make a difference. Thank you very much, Secureguard."


Mystery Shopping Services

  • In-Store Mystery Shopping

    In-Store Mystery Shopping

    This service offers an invaluable opportunity for your business to gain authentic insights from the customer's perspective. By employing our professional undercover shoppers, you get a first-hand account of what it feels like to be a customer at your establishment. These shoppers will visit your store, interact with your staff, and observe the environment, providing you with detailed feedback on customer experience, ultimately enhancing customer satisfaction and loyalty.

  • Compliance Audits

    Compliance Audits

    We offer mystery shopping services that help businesses monitor and uphold compliance and customer service protocols. Our mystery shoppers are meticulously trained to identify areas of non-compliance and to provide comprehensive evaluations during their visits. This service not only helps in maintaining service standards but also in identifying areas for improvement, thereby contributing to the overall growth and success of your business.

  • Competitor Analysis

    Competitor Analysis

    Secureguard Corporate Services's competitor analysis service is a strategic tool that can give your business a competitive edge. We delve deep into your competitors' practices and strategies, offering detailed insights that can help you identify market gaps and growth opportunities. We equip you with essential data that can lead to informed strategic decisions, allowing you to stay ahead of the game and ensuring your business remains resilient in the face of competition.

In-Store Mystery Shopping: Your Business, Optimally Evaluated

Our tailored in-store mystery shopping services provide invaluable, actionable insights to enhance customer experience significantly. We evaluate your business, products, and services, ensuring your commercial environment meets the highest industry standards.

Analysis For Businesses That Want The Edge Over The Competition

We provide comprehensive, tailored competitor analysis services, leveraging our industry experience and expertise. As a result, we offer detailed, strategic insights into your competitors' strategies, empowering your business to confidently stay ahead in the game.

Proactive Risk Management: Stay Ahead Securely

Our dedicated team accurately identifies non-compliance and is adept at risk management. In addition, we meticulously ensure your business operations seamlessly align with established rules, providing an invaluable extra layer of security and peace of mind.

Frequently Asked Questions

  • What does a mystery shopper do?

    A mystery shopper visits your business, posing as a regular customer. They interact with your staff, observe the environment, and provide a first-hand account of what it feels like to be a customer at your establishment. They are meticulously trained to identify areas of non-compliance and to provide comprehensive evaluations, offering invaluable insights that can help enhance customer experience and satisfaction.

  • How do you train your mystery shoppers?

    Our mystery shoppers undergo comprehensive training to provide you with the most authentic and actionable insights. As a result, they're skilled at blending in, interacting with staff, and identifying areas of non-compliance. This rigorous training enables them to contribute significantly to the growth and success of your business.

  • How much does this mystery shopping service cost?

    The cost of mystery shopping will differ depending on the needs of each client. We can customise a mystery shopping solution to suit your specific needs and budget.

  • Do you offer mystery shopping services Australia-wide?

    Yes! Although based in Sydney, we are equipped to provide our mystery shopping services across Australia as a tailored service. We strive to meet the specific needs of businesses nationwide, ensuring you receive the valuable insights you need, no matter where you're located.

  • What kind of mystery shopping services do you offer?

    We provide various mystery shopping services tailored to suit your business needs. These include in-store mystery shopping for businesses aiming to enhance customer satisfaction, compliance audits for businesses striving to uphold service standards, and competitor analysis for those looking to gain a competitive edge.

  • Is it legal to conduct mystery shopping on a competitor's business?

    Yes. It's legal and a crucial part of our competitor analysis service. Our mystery shoppers gather publicly available data and offer valuable insights into your competitors' strategies. We ensure all activities are in compliance with the law and standard shopper behaviour.

  • Do you provide obligation-free quotes for mystery shopping?

    Yes, we do. Give us a call with your requirements, or we can arrange a site visit to tailor a solution and provide an obligation-free quote. Call us on 1300 808 257, email us at, or contact us.

  • My business is small. Do I need mystery shopping services?

    Size doesn't matter when it comes to understanding your customer's experience and improving your services. Businesses of all sizes, from small local stores to large chains, can benefit from the authentic insights provided by our mystery shopping services. Not only can it help improve customer satisfaction and loyalty, but it can also provide valuable information on how to stay competitive in the market.